Welcome to buycloudsaccount.com. We strive to ensure your satisfaction with every purchase of Google Cloud and AWS credits. Please read our refund and returns policy carefully to understand your rights and obligations.
Overview
At buycloudsaccount.com, we are committed to providing you with high-quality cloud credits for Google Cloud and AWS. We understand that sometimes you need to request a refund or return. Our policy is designed to be fair and transparent, ensuring that you receive the best possible service.
Eligibility for Refunds
Google Cloud Credits
- Unused Credits: If you purchase Google Cloud credits and decide not to use them, you are eligible for a full refund within 14 days of purchase, provided the credits remain unused.
- Partial Use: A prorated refund will be calculated based on the remaining unused credits if the credits have been partially used. This request must be made within 14 days of purchase.
- Technical Issues: If you encounter technical issues that prevent you from using your Google Cloud credits, please get in touch with our support team. A full refund may be issued if the problem is confirmed and cannot be resolved.
AWS Credits
- Unused Credits: AWS credits that have not been used can be refunded within 14 days of purchase.
- Partial Use: Similar to Google Cloud credits, a prorated refund will be provided based on the remaining balance if AWS credits have been partially used. This must be requested within 14 days of purchase.
- Technical Issues: If technical difficulties prevent using AWS credits, please get in touch with our support team. Upon confirmation of the issue, a full refund may be offered.
Non-Refundable Scenarios
- Expired Credits: Credits that have expired are non-refundable.
- Promotional Offers: Credits purchased under promotional offers or discounts may not be eligible for refunds. Please review the terms of the offer carefully.
- Fraudulent Activities: We will not honor refund requests arising from accounts involved in fraudulent activities or violations of our terms of service.
How to Request a Refund
Step-by-Step Process
- Contact Support: Contact our customer support team at support@buycloudsaccount.com or through our website’s contact form.
- Provide Details: Include your purchase details, including the order number, date of purchase, and the reason for the refund request.
- Review and Processing: Our team will review your request and, if eligible, process the refund within 5-7 business days.
- Confirmation: You will receive an email confirmation once the refund has been processed. The refunded amount will be credited to your original payment method.
Returns Policy
Our products are digital goods (cloud credits), so physical returns are not applicable. Instead, the focus is refund eligibility based on usage and technical issues outlined above.
Exchange Policy
Currently, we do not offer exchanges for Google Cloud or AWS credits. Each purchase is final and can only be refunded under the stated conditions.
Customer Support
For any questions or assistance regarding refunds and returns, our customer support team is here to help. You can contact us at:
- Email: support@buycloudsaccount.com
- Live Chat: Available on our website from 9 AM to 6 PM (EST), Monday to Friday.
Changes to This Policy
buycloudsaccount.com reserves the right to modify this refund and returns policy any time. Any changes will be posted on this page, and you must review the policy periodically.
Governing Law
This refund and returns policy is governed by and construed by the laws of the jurisdiction in which buycloudsaccount.com operates. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
At buycloudsaccount.com, your satisfaction is our priority. We value your business and aim to ensure your experience with us is positive and hassle-free. If you have any feedback or suggestions on how we can improve our services, please do not hesitate to contact us.
Thank you for choosing buycloudsaccount.com for your Google Cloud credits and AWS credits needs.